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Terms and Conditions
Welcome to Farid Book Stall! By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.
General Terms and Conditions
- Order Processing: Orders will be processed only after payment confirmation.
- Payment Methods: We accept direct bank transfers and card payments. Cash on Delivery (COD) is not available.
- Free Shipping: Free shipping is available within Pakistan for orders above PKR 5,000.
- Delivery Time: Delivery timelines may vary based on location, but we aim to deliver orders within 5-7 business days.
Digital Products
- Soft copies (eBooks, PDFs, or any other digital format) are non-returnable and non-exchangeable.
- Ensure the correct email address is provided during checkout for successful delivery of digital products.
Exchange, Returns, & Refunds Policy
At Farid Book Stall, we strive for customer satisfaction. Below are the policies governing exchanges, returns, and refunds:
Return Policy
- Returns can be initiated within 3 days of delivery. The item must be unused and in its original condition.
- Customers are required to process the return shipment through their nearest courier service.
- The courier charges for returning the items will be borne by the customer.
- In case of a return, only the price of the returned item(s) will be refunded. Shipping charges are non-refundable.
- Refunds will be processed within 15 business days of receiving the returned item(s).
Exchange Policy
- Exchanges are allowed only if the wrong item was delivered due to an error on Farid Book Stall’s part.
- In such cases, Farid Book Stall will bear the courier costs for both returning the incorrect item and delivering the correct item.
- For all other exchanges, customers will bear both the return and delivery courier charges.
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Shipping and Delivery
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- Orders are shipped via our partner courier services.
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- Delivery timelines vary depending on your location and will be communicated during checkout.
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- Customers are responsible for shipping costs unless Farid Book Stall makes an error, such as sending incorrect items.
Customer Support
For queries, assistance, or complaints, please contact us:
Our team is available Monday to Friday, 9:00 AM – 6:00 PM.
By continuing to use our platform, you agree to these terms and conditions. Farid Book Stall reserves the right to update or modify these policies at any time without prior notice.
